Contact The Vapetrix

Need assistance? You've come to the right place. We always respond within 24 hours — often much faster. For the quickest support, please use the official form below. Using this system ensures your request is handled by the right member of our team immediately.

If you are inquiring about an order, please include your Order ID so we can assist you more efficiently.

Alternatively you can also message us using the Live Chat function on our website. If a staff member isn't immediately available to answer your message, a support ticket will be created so please use your actual email address when contacting Live Chat or creating a Help Ticket.

Where suitable please attach an image or take a screenshot to help us assist you!