Shipping Policy (UK)

Free shipping policy

The Vapetrix offers free shipping on all orders over £20.00 within the United Kingdom. Orders under £20 will have a £2.95 shipping fee. 

Our orders are shipped via Royal Mail Tracked 48® or Expedited DPD depending on your selection at check out. Packages generally arrive within 2 business days, but we are not responsible for carrier delays. Handling time is 1-2 business days. 

If you are ordering in the US, Canada or Europe please make sure you select your country from the drop down menu. We ship domestically from inside these 4 areas so there is no need to be worried about import fees and duties. 

For international orders outside the UK, US, Canada or EU your shipping cost will be £9.95 for regular small packages. There may be import duties if you order outside of these 4 areas. 

UK Returns Policy:

We accept all returns within a 14 day time period, after confirmed delivery at your address. If there are any issues at all we recommend first contacting us to see how we can help. Ideally returns will be unused and in original packaging. In practise if you are truly dissatisfied we do understand that the products may be slightly used. We offer full refunds or replacements depending on your preference. 

International return policy:

We do not accept any used or opened items internationally. For items that have yet to be used or opened, we can accept returns if received within 30 days of returning them. We do not cover international shipping costs for returns.

International warranty policy:

We do not accept international returns for any vape parts that have been used. 

Customs information:

Your shipment may be subject to import charges and customs fees; these will be your responsibility to pay and are not included in our shipping costs. For most countries import duties are low but please check yourself before purchase. 

Delayed Shipping:

We ask for your patience with international orders. While orders are set to deliver anywhere from 5-15 business days, we have seen international orders take up to 30 days. If you have any issues with your order, please contact our customer service team here.